Get Support for your Websites

3 Support Credits

You are provided with 3 support credits and this allows you to submit a request for support 3 times at your discretion. The resolution of this particular situation is considered the use of one support credit. If there are multiple issues reported in one support request it will depend on the severity of the incident on how many credits are to be used. 1 support credit = up to 1 hour of support.

Staff Training

2 hours training session that can be broken up into 30 or 60 or 120 minute increments. The session will be recorded and sent to the business owner after the session(s) has completed

Standard Ongoing Support
  • if there is additional ongoing cost for any premium type functionality the business would be responsible for said cost – in the case of utilizing other vendors, etc…) Equivalent of up to 45 hours of support per year. Support hours do not rollover or accumulate. General requests will be handled within 24-48 hours with special requests requiring an ETC (Estimated Time of Completion) for completion provided within 24 hours given the scenario and circumstances. CLR Solutions’ Standard Ongoing Support gives you the ability to request support during the year at no additional cost. This support package covers most situations, but falls short of redevelopment of entire pages or adding premium type functionality. (Note
Premium Ongoing Support
  • if there is additional ongoing cost for any premium type functionality the business owner would be responsible for said cost – in the case of utilizing other vendors, products, etc…) Equivalent of up to 75 hours of support per year. Support hours do not rollover or accumulate. General requests will be handled within 24-48 hours with special requests requiring an ETC (Estimated Time of Completion) for completion provided within 24 hours given the scenario and circumstances. CLR Solutions' Premium Ongoing Support gives you the ability to request support during the year at no additional cost. This support package covers most situations including the redevelopment of entire pages and the adding of premium type functionality. (Note

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